Support

Business Coaching

Support Plans & Terms

Hightenterprises offers three customized support tiers to meet your needs.

  • Our Basic Plan provides essential support and access to online resources.
  • The Business Plan includes enhanced support with priority response times. For the most comprehensive care,
  • our Platinum Plan offers 24/7 support, dedicated account management, and advanced troubleshooting.

Each tier ensures you receive the appropriate level of assistance.
For more details, please visit our website or reach out to our support team.

Hightenterprises Basic Support

Our Standard Support tier provides services from 9 AM to 5 PM and is available for both free and paid accounts:
– Free Accounts: Offered for a limited time, this option allows users to explore Hightenterprises and conduct proofs of concept (POCs) with access to technical support.
– Paid Accounts: Billing begins from the first instance, with a minimum charge equivalent to three instances.

Who is it for?

This plan is ideal for production deployments that do not require support outside of business hours, as well as for those testing and evaluating Hightenterprises.

Hightenterprises Business Support Plan

Our Business Support Plan offers 24/7 assistance for system availability and recovery, all backed by a service-level agreement (SLA). This includes initial responses from our Network Operations Center (NOC) and escalation support from Hightenterprises engineers, available around the clock with a global follow-the-sun presence.

Who is it for?

This plan is ideal for customers in production environments or managed service providers (MSPs) running customer proofs of concept (POCs) that require continuous, SLA-driven support. It strikes a perfect balance between cost-effectiveness and comprehensive 24/7 support availability.

Hubcon IT Platinum Support Plan

Our Platinum Support plan is the top-tier service, providing 24/7 support with an enhanced SLA and a dedicated escalation team, including additional on-call engineering resources for immediate assistance.

Who is it for?

This plan is ideal for customers with mission-critical production environments that require continuous, high-priority support to maintain system availability at all times.